About ACAM

The Australasian College of Aesthetic Medicine (ACAM) is a leading professional organisation dedicated to supporting practitioners in aesthetic medicine. With a commitment to education, excellence, and representation, ACAM supports members across Australasia, offering resources and guidance to enhance their practices.

Challenges

ACAM faced significant operational challenges during a period of staff turnover, including the decision to hire new team members remotely. Key pain points included:

• Lack of Systems: No existing systems or documentation made it difficult for new staff to pick up where previous team members left off.

• Scattered Information: Critical membership data and processes were stored in spreadsheets, which were hard to visualise and lacked CRM functionality.

• Manual Workload: Staff were burdened by time-consuming manual processes, limiting their ability to focus on supporting members and the board.

Goals

ACAM sought to:

Centralise all membership information and set up a CRM for better management of membership enquiries.

Streamline and centralise spreadsheet-based data into an organised, accessible system.

Automate manual processes to free up staff time for more valuable tasks.

Enhance transparency across tasks, projects, and internal operations.

Create a central hub for SOPs and documentation to ease future staff transitions.

Solution

Journee implemented monday.com to transform ACAM’s operations. The tailored solution:

• Centralised all current membership data and introduced a CRM for better enquiry management.

• Integrated spreadsheet information into a unified system, eliminating scattered data silos.

• Automated manual processes, such as membership communication and approvals and updates.

• Provided transparency across boards, allowing staff to track tasks, projects, and approvals in real time.

• Created a central repository for SOPs and key documents, ensuring smoother staff transitions in the future.

Process

1. Assessment: Journee analysed ACAM’s workflows and operational gaps, focusing on their unique challenges with remote staff and data silos.

2. Customisation: A bespoke monday.com setup was designed to centralise data, automate workflows, and serve as a single source of truth for the team.

3. Implementation: Data from spreadsheets and other sources was migrated into monday.com, with automation integrated into core processes.

4. Training & Onboarding: Remote and on-site staff were trained to use the platform effectively, ensuring full adoption.

5. Documentation: SOPs and operational guidelines were housed within the platform, creating a safety net for future staff changes.

Results and Impact

• Centralised Membership Management: All current membership information was consolidated, with a CRM enabling better tracking of membership enquiries.

• Streamlined Processes: Manual workloads were reduced significantly, freeing up staff to focus on member and board support.

• Enhanced Transparency: Staff gained clear visibility into tasks, project statuses, and expense approvals, improving collaboration.

• Future-Proofed Operations: With all SOPs and documents housed in monday.com, staff transitions became seamless, reducing disruption during team changes.

Conclusion

Journee’s implementation of monday.com brought much-needed structure and efficiency to ACAM during a pivotal period of change. By centralising data, automating processes, and providing transparency, ACAM now operates with greater clarity and confidence.

With monday.com as their operational backbone, ACAM is well-equipped to support its members and thrive in the future.